Privacy Policy

1. Introduction

Core Productions (Pty) Ltd (“Core Productions”, “we”, “us” or “our”) is committed to protecting the privacy and personal information of our clients, prospective clients and website visitors. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.

By using our website at coreproductions.co.za or submitting a contact form, you acknowledge that you have read and understood this policy.

2. Responsible Party

The responsible party for your personal information is Core Productions (Pty) Ltd, with its registered offices in Cape Town and Johannesburg, South Africa.

Information Officer: bernard@coreproductions.co.za

3. Information We Collect

We may collect the following categories of personal information:

• Contact details: full name, email address, telephone number and company name, provided when you complete our contact form or communicate with us directly.
• Communication content: the content of emails, messages or project briefs you share with us.
• Website usage data: IP address, browser type, pages visited and time spent on our site, collected automatically via analytics tools.
• Contractual information: details necessary to enter into and perform service agreements, including billing and project documentation.

We do not collect sensitive personal information (as defined in POPIA s26) unless strictly required and with your explicit consent.

4. Purpose of Processing

We process your personal information for the following purposes:

• To respond to enquiries and provide quotations for our services.
• To enter into, manage and perform service contracts.
• To send project-related communications and updates.
• To comply with legal and regulatory obligations.
• To improve our website and services through analytics.
• To maintain records required for accounting and tax purposes.

5. Legal Basis for Processing

We process your personal information on one or more of the following grounds as contemplated in section 11 of POPIA:

• You have given consent to the processing for one or more specific purposes.
• Processing is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract.
• Processing is necessary for compliance with a legal obligation.
• Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may share your information with:

• Service providers and subcontractors who assist us in delivering our services (e.g. crew, venues, subcontractors), subject to appropriate confidentiality obligations.
• Professional advisors (accountants, lawyers) where necessary.
• Regulatory or law enforcement authorities where required by law.

7. Retention of Personal Information

We retain your personal information for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable law. Contact and enquiry information is retained for a maximum of five years from the date of last contact. Contractual records are retained for seven years as required by tax and company law.

8. Cross-Border Transfers

Your personal information is processed and stored in South Africa. Should it become necessary to transfer personal information to a country outside South Africa, we will ensure that adequate safeguards are in place as required by section 72 of POPIA, including recipient country adequacy, binding corporate rules or equivalent contractual protections.

9. Your Rights as a Data Subject

Under POPIA, you have the following rights in respect of your personal information:

• Right of access: to request a copy of the personal information we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete personal information.
• Right to erasure: to request deletion of your personal information, subject to applicable retention obligations.
• Right to object: to object to the processing of your personal information on grounds relating to your particular situation.
• Right to lodge a complaint: to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, contact our Information Officer at bernard@coreproductions.co.za. We will respond within 30 days.

10. Security Measures

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include encrypted communications, access controls and regular security reviews. While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure.

11. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect usage analytics. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the site.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact and Complaints

For any privacy-related queries, or to exercise your data subject rights, contact our Information Officer:

bernard@coreproductions.co.za

If you are not satisfied with our response, you may contact the Information Regulator of South Africa:

The Information Regulator (South Africa)
SALU Building, 316 Thabo Sehume Street
Pretoria, 0001
complaints.IR@justice.gov.za