Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern the provision of services by Core Productions (Pty) Ltd (“Core Productions”, “we”, “us” or “our”) to clients (“Client”, “you” or “your”). By engaging our services, you agree to be bound by these Terms. A written quotation accepted by the Client constitutes a binding agreement subject to these Terms.

2. Services

Core Productions provides live event production, audio visual services, lighting design, sound engineering, set and stage design, and content creation, including video production, animation, scene design, content design, storyboarding and post-production, as described in each accepted quotation. The scope of services is defined in the relevant quotation and, where applicable, a written service agreement.

We reserve the right to engage qualified subcontractors in the delivery of our services, subject to the same standards of quality and confidentiality required of our own personnel.

3. Quotations and Booking

Quotations are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quotation in writing (including by email) constitutes a binding agreement. A confirmed booking secures the relevant dates and resources; provisional holds may be placed at our discretion and will be released if a confirmed booking is received from another party without prior agreement.

4. Fees and Payment

Fees are as set out in the accepted quotation. Unless otherwise agreed in writing:

• A deposit of 50% of the total quoted fee is required upon booking confirmation.
• The balance is due seven (7) days prior to the event date or project commencement.
• Content productions are invoiced 50% on booking, 25% on first production day and 25% on delivery of final files.
• Invoices not paid by the due date attract interest at 2% per month on the outstanding balance.

All fees are quoted exclusive of VAT unless stated otherwise. VAT will be charged at the applicable rate.

5. Cancellation and Postponement

Cancellations must be notified in writing. The following cancellation fees apply:

• Cancellation more than 60 days before the event date: 25% of the total quoted fee.
• Cancellation 30–60 days before the event date: 50% of the total quoted fee.
• Cancellation 14–30 days before the event date: 75% of the total quoted fee.
• Cancellation fewer than 14 days before the event date: 100% of the total quoted fee.

Postponements will be accommodated subject to availability and may incur an administration fee. Where a suitable alternative date cannot be found, the cancellation policy above applies.

6. Client Obligations

The Client agrees to provide timely access to venues, accurate event briefs, and all creative materials required for the production. Delays caused by the Client that require additional crew time or equipment will be charged at prevailing rates. The Client warrants that it has all necessary permissions for the use of venues, music, logos and any third-party intellectual property included in the production brief.

7. Intellectual Property

All raw footage, recordings, design files and intermediate production materials remain the property of Core Productions until full payment has been received. Upon receipt of full payment, the Client receives a licence to use the final delivered content for the purposes agreed in the brief.

Core Productions retains the right to use anonymised or de-branded production photographs and technical specifications for internal training and portfolio purposes, subject to any written confidentiality agreement. We will not publish client-identifiable content without explicit written consent.

8. Confidentiality

Core Productions treats all client briefs, event details, business information and production content as strictly confidential. We will not disclose confidential information to third parties without the Client's prior written consent, except as required by law. Clients may request a formal Non-Disclosure Agreement prior to briefing.

9. Limitation of Liability

To the maximum extent permitted by law, Core Productions' total liability to the Client for any claim arising from or in connection with the provision of services shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. We shall not be liable for any indirect, consequential, special or punitive loss or damage, including loss of profit, loss of business or reputational damage.

10. Force Majeure

Core Productions shall not be liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, civil unrest, government actions, power failures or failures of third-party infrastructure. In such events, we will notify the Client as soon as reasonably practicable and will use all reasonable endeavours to resume performance.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or in connection with these Terms shall first be referred to good-faith negotiation between the parties. If unresolved after 30 days, the dispute shall be submitted to mediation in Cape Town. If mediation fails, the parties submit to the jurisdiction of the Western Cape Division of the High Court of South Africa.

12. Changes to These Terms

Core Productions reserves the right to update these Terms at any time. Material changes will be communicated to active clients by email. Continued engagement with our services following notification constitutes acceptance of the updated Terms.

13. Contact

For any queries regarding these Terms, please contact:

bernard@coreproductions.co.za